Account and help
Troubleshooting
Find what you are seeing, and what to do about it.
| What you see | What to do |
|---|---|
| A button says Didn't work, try again | The network or service hiccuped. Wait a few seconds and try again. |
| A page says Something went wrong | Press Try again, or reload the page. |
| You keep being asked to sign in, or see Signed out | Your sign-in expired. Sign in again. See Sign-in and passkeys. |
| The blog says Turning on... for a long time | The first time takes a few minutes, and the page updates by itself. If it takes much longer, contact the person who set up your site. |
| Your domain won't connect | Read the hint under each record in Address. See Domain status and fixes. |
| You published, but your site still looks old | It usually takes under half a minute. Refresh, or try another browser or your phone. Some browsers keep old pages for a while. |
| A version your AI made doesn't appear | Check that your AI said it was done and gave you a preview link. A version that failed isn't saved, and your site doesn't change. Ask it to try again. |
| Ownsite AI says the allowance is used up | Each site gets a monthly allowance. It resets on the 1st. |
Good to know:
Whatever goes wrong, nothing you made is lost: not your public site, not your posts, not any version of any page, and not your journal.
Still stuck? Send the person who set up your site what you did and what you saw. A screenshot helps most.